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F.A.G

 

Contact Us

 

Our Customer Service Team is available to take your calls daily during the following business hours (Pacific Standard Time):

Sunday and Saturday: 8:00am - 5:00pm
Monday thru Friday: 5:00am - 6:00pm

U.S. and Canadian Shoppers (Toll Free):
1-888-494-3837

International Shoppers
1-213-741-8257

 

 

Shipping

 

Orders are packed and shipped Monday - Friday only. Most orders are shipped within 2 business days from the order date. Orders placed on weekends and select holidays are processed on the next business day.

If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s), may take an additional 5 business days to process and ship.

 

Payment

 

 

We accept the following forms of payment:
  • Visa
  • MasterCard
  • Discover
  • American Express
  • PayPal
  • Gift Cards, E-Gift Certificates, and Store Credits issued within the United States 

 

Returns and Exchanges

 

The following Return Policy only applies to online purchases. All store purchases may only be returned to Stores within the country of original purchase. Please contact for Return Policy information.
  1. FINAL SALES: All sales of Gift cards, e-gift certificates, cosmetics, jewelry and items marked as Sale are final. FINAL SALE items cannot be returned for exchange, credit, or refunds.
  2. For all other items, to be eligible for an exchange, credit or refund as described below, the merchandise must be returned unworn with tags and sanitary liner (for swimwear) intact and must be accompanied by the original return form and customs documents (if applicable). Please note that refunds are only available for online purchases returned by mail.
Returns are accepted within 30 days from the shipped date when you bring your merchandise to any store located within the United States for an exchange or store credit only. At this time prepaid return labels are not available. Return shipping is non-refundable.

 

 

Gift Card

 

Gift Card can be purchased online for use at our retail stores and for online purchases. A gift card can be purchased in denominations of $10, $15, $20, $25, $30, $40, $50, $75, $100, and $150. The Gift Card can be redeemed at any stores nationwide. Purchases will be deducted from the card value until the balance reaches zero. Gift card may not be used to purchase another gift card or e-gift certificate. Gift Cards are Final Sale items and thus cannot be returned for refund or exchange unless required by law. It may not be redeemed for cash and is not responsible for lost or stolen cards. There is no sales tax on Gift Cards.